Cleaning & Home Help in Islington: The Errand Company FAQs
If you are looking for trusted home help in Islington or practical support for your property, this page answers some of the most common questions about The Errand Company and the services we provide.
For over 13 years, we have supported homes, families, elderly residents, and businesses across North London with reliable cleaning, home help, handyman, gardening, and property care services delivered by a compassionate, professional team.
Frequently Asked Questions About Our Services
Are you insured?
Yes. We believe anyone working in your home or business should be properly covered. The Errand Company holds comprehensive insurance, and a copy of our insurance documentation is available upon request.
This helps provide reassurance for domestic clients, families arranging support for loved ones, landlords, and commercial organisations using our services.
Do you screen your employees?
Yes. We carefully screen all employees and check references before they begin working with clients.
All employees must:
- Have relevant experience, qualifications, or training where required
- Speak and read English
- Demonstrate a professional manner
- Wear the company uniform for cleaning services
Our team members are also vetted and many come from care backgrounds, which is especially important when supporting elderly and vulnerable clients in their homes.
Learn more about our approach on our About Us page.
Are your staff DBS checked?
Yes. We prioritise trust and safety across all domestic and commercial services. Many of our staff work with elderly and vulnerable clients, so DBS checks and careful vetting form part of our recruitment process.
Is your service guaranteed?
Yes. Our cleaning service is guaranteed for 24 hours after the clean.
Our trade professionals also provide a minimum one-month warranty on work carried out within your home.
If you experience an issue following completed work, please contact our team as soon as possible so we can review the situation.
How do you accept payment?
We accept the majority of debit and credit cards, cheque, or direct transfer.
Please note:
- Cheques are accepted from regular customers only
- Payment is due at the end of the service
- Your trade professional will provide a written receipt after payment
If you have questions regarding payment arrangements, our team will be happy to assist before your booking.
What if I need to cancel or postpone a booking?
You must provide at least 24 hours’ notice to cancel or rearrange a service you have booked with us.
A £50 cancellation fee may apply if:
- Less than 24 hours’ notice is given
- Access cannot be gained to the property through no fault of our operative
We always aim to be fair and flexible wherever possible, and encourage clients to contact us as early as they can if plans change.
Do your operatives carry identification?
Yes. All our operatives are issued with a photo identification card stating their name.
We understand how important reassurance and professionalism are when inviting someone into your home or workplace.
What does your home help service include?
Our home help services in Islington are designed to make everyday life easier for individuals and families who need practical support around the home.
Depending on your requirements, support may include:
- Domestic cleaning
- Laundry assistance
- Grocery shopping and errands
- Meal preparation
- Decluttering support
- Home organisation
- Companionship and practical assistance
You can learn more about our home help services.
Do you support elderly or vulnerable clients?
Yes. Supporting elderly and vulnerable clients is an important part of our work.
Many families contact us when they want practical support for a parent or relative who wishes to remain independent at home.
Because many of our team members come from care backgrounds, services are delivered with patience, professionalism, and compassion alongside practical support.
For independent advice on support for older adults, families may also find guidance from Age UK useful.
Can I arrange home help for a family member?
Yes. Many clients arrange services on behalf of parents, relatives, or loved ones who require additional support at home.
We understand the importance of communication, consistency, and trust when supporting another family member.
Do you offer regular visits or one-off support?
We offer both.
Depending on your needs, services can be arranged as:
- Weekly visits
- Fortnightly visits
- One-off appointments
- Temporary support during illness, recovery, or busy periods
Our goal is to provide flexible support tailored to each household.
What cleaning services do you provide?
We provide a range of domestic and commercial cleaning services, including:
- Domestic cleaning
- Office cleaning
- End-of-tenancy cleaning
- Home help cleaning support
- Commercial cleaning contracts
You may also be interested in our office cleaning services or end-of-tenancy cleaning.
Do you bring your own cleaning materials and equipment?
Yes. Our team arrives with the standard cleaning materials and equipment required for the agreed service unless discussed otherwise in advance.
What handyman services do you offer?
Our handyman team carries out a wide range of practical property maintenance tasks, including:
- Flat pack assembly
- Carpentry
- Painting and decorating
- Tiling
- Household repairs
- General maintenance work
View our handyman services for more information.
Do you provide gardening services?
Yes. We provide practical gardening support for domestic and commercial clients, including:
- Garden maintenance
- Garden clearance
- Grass cutting
- Weeding and pruning
- Outdoor upkeep
You can learn more about our gardening services.
Which areas do you cover?
We regularly provide services across:
- Islington
- Camden Town
- Finsbury Park
- Hackney
- Westminster
Our local focus allows us to provide responsive support while maintaining consistent standards for domestic and commercial clients throughout North London.
Why Clients Choose The Errand Company
Clients choose The Errand Company because we combine practical support with a people-focused approach.
We are trusted for:
- Reliable, punctual service
- Compassionate, care-led support
- Professional and vetted staff
- Clear communication
- Flexible domestic and commercial services
- Attention to detail
- Long-term client relationships built on trust
We understand that inviting someone into your home or workplace requires confidence in the people providing the service. That trust sits at the centre of everything we do.
Still Have Questions?
If you cannot find the answer you are looking for, our friendly team will be happy to help.
Whether you need home help in Islington, domestic cleaning, commercial support, handyman services, or practical property care, we are here to provide straightforward advice and dependable support.
Call 0800 242 5433 or 0204 634 3734, email info@theerrandcompany.co.uk, or request a free estimate using our contact form:
